Frequently asked questions
Quick answers about ordering, delivery, returns and sizing.
Orders & payment
Add products to your bag, choose a size where needed, then go to checkout and fill in your delivery details. Guest checkout and account checkout are both supported.
Cash on Delivery everywhere, plus JazzCash and Easypaisa where currently enabled — available options are shown at checkout.
Yes — enter your code in your bag or at checkout and it'll be applied to your total before you pay.
Delivery
We deliver across Pakistan via courier.
The delivery charge depends on your city and is shown at checkout once you select it. Orders above Rs 3,000 ship free automatically.
Orders are typically processed within 1–2 business days of confirmation. You'll see updates as it moves from Processing to Shipped to Delivered.
Returns & exchanges
You have 7 days from delivery to request a return or exchange. Items must be unused, unwashed and in their original packaging with tags attached. See our Return Policy for details.
Contact us with your order number and we'll guide you through the next steps.
Sizing & products
Check our Size Guide — if your little one is between sizes, we recommend sizing up.
Yes — retailers, resellers and gifting partners can send a bulk enquiry.
